Voice Integration

You might want to build an integration solution for your VoIP system to:

  • integrate your VoIP software with enterprise applications to streamline your business processes;
  • update your IP telephone system to support 3rd party communication tools.

IVR/Voice Portal Integration

Having Voice Portal integrated with your enterprise software, you can provide your customers or employees with a voice interface to the business information available for them. Here are some of the examples:  

  • your clients can listen to status/tracking/balance information obtained from your CRM system;
  • your employee can call to check in/out for time sheet database updates;
  • your prospects can learn about the nearest /store/branch location.

Integration with 3rd Party Communication Tools

You can also extend your unified communications solution with seamless integration with 3rd party communication software and services, such as:

  • VoIP networks;
  • Web-conferencing solutions;
  • Mobile networks.

IP Conferencing System

You can integrate your IP Conferencing system with directory services (LDAP / AD) to provide the conferencing software with the up to date list of employees, a groupware solution to schedule the conference which will then gather all participants automatically.

Voice Mail Integration

You can integrate your Voice Mail solution with existing communication systems - 3rd party PBX, fax-servers, legacy messaging software to save costs. Another challenge may be the integration of your unified mailbox with specific communication channels to receive SMS, pager messages etc.

Want to learn more? Email us at sales@aboutsupport.com or call  (+1) 704.702.9910